Refund/cancellation Policy:
We've outlined our policy regarding refunds and cancellations to ensure clarity and transparency:
1. Cancellation Policy:
- Once an order is confirmed, we regret to inform you that we do not accept cancellations. This is because our vendors operate on a similar policy, and the products may have already undergone customization based on your specific requirements.
2. Refund Eligibility and Quality Issues:
- If you receive a product with quality concerns, please contact our customer support team promptly. We will escalate the matter to the vendor, who will conduct a thorough quality assessment.
- Upon confirmation of the quality issue, two options are available:
- Replacement: If feasible, we will arrange for a replacement of the affected item at no additional cost to you.
- Refund: If a replacement is not possible, we will process a refund for the affected item, subject to the vendor's quality checks.
3. Refund/Cancellation Timelines:
- Refunds for quality-related issues will be processed within 7 to 9 days from the date of vendor confirmation, Processed to original payment mode. Its done through our payment gateway partner.
Below is detailed information on timelines from our payment partner:
4. No Refund/Cancellation Cases:
- As mentioned earlier, cancellations are not accepted once orders are confirmed, and this policy extends to refunds as well. This is in line with our vendor's policies and the custom nature of our products.
5. Contact Information:
- For further details or assistance, please reach out to our customer support team.
We appreciate your understanding of our refund/cancellation policy. If you have any questions or need further clarification, please do not hesitate to contact us.
Shipping Policy:
We have outlined our shipping policy to ensure you have a clear understanding of our process:
1. Shipping Timelines:
- All orders will be processed and shipped within 10 days from the date of order placement.
2. Shipping Origin:
- Please note that all our products are shipped directly from our vendor's warehouse.
3. Order Tracking:
- If order tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched. For any additional tracking information, please contact us at support@y2ob.com.
4. Product Returns for Physical and Digital Products:
- Physical Products:
- We regret to inform you that we do not accept returns or cancellations once orders are confirmed. This policy is in place to ensure the quality and integrity of our products.
- Digital Products:
- Due to the nature of digital products, we do not offer returns or cancellations for digital items. Please ensure you review all product details before completing your purchase.
5. Quality Issues:
- In the unlikely event that you receive a product with quality concerns, please contact our customer support team at support@y2ob.com within [number of days] days of receiving the product. We will address the issue promptly and provide further instructions.
6. Cancellation Policy:
- Once an order is confirmed, we do not accept cancellations. Please review your order carefully before finalizing the purchase.
We appreciate your understanding of our shipping and return policies. If you have any questions or need further clarification, please do not hesitate to reach out to our support team.
Return Policy:
Below, we outline our return policy to ensure a seamless experience for you:
1. Return Eligibility:
- We regret to inform you that we do not accept returns for customized items, which include products personalized with logos, names, or any other client-specific requirements.
2. Quality and Damage Concerns:
- In the rare event of receiving a product with quality issues or damage, we have a dedicated process to address these concerns promptly.
3. Process for Quality or Damage Issues:
- Please contact our customer support team within 2 days of receiving the product, providing clear images showcasing the quality or damage issue.
- We will promptly escalate the matter to the respective vendor for thorough evaluation.
4. Resolution Options:
- Upon confirmation of the quality or damage issue, we offer two resolution options:
- Replacement: If feasible, we will arrange for a replacement of the affected item at no additional cost to you.
- Refund: If a replacement is not possible, we will process a refund for the affected item.
5. Refund Processing:
- Refunds will be processed within 7 working days of the vendor's confirmation of the quality or damage issue.
6. Returning Incorrect or Defective Items:
- If you receive an incorrect or defective item due to an error on our part, we will take full responsibility and cover all costs associated with the return and replacement process.
7. Exceptions:
- Our return policy applies strictly to quality or damage concerns. It does not cover changes in personal preference, or alterations to customized details after the order has been placed.
We strive to provide you with high-quality, customized products that meet your exact specifications. Should you have any questions or concerns regarding our return policy, please feel free to contact our customer support team.
